# Knowledge Base

## Introduction

Autoshares Web Trader's knowledge base represents a collection of troubleshooting articles and how-to guides that explain how to deal with the most frequently occurring issues and also how to configure Autoshares Web Trader. Whether you have a certain service not working properly or whether you need to configure margin rates and commissions, the knowledge base is likely the place to feature such content.

The knowledge base consists of two sections:

* **Troubleshooting**. This section walks you through the most commonly experienced issues and bugs.

{% content-ref url="/pages/-MCzCxyG8WGASho1fMjC" %}
[Troubleshooting](/user-guide/knowledge-base/troubleshooting.md)
{% endcontent-ref %}

* **How-to Guides**. This section explains how to perform basic procedures like enabling two-factor authentication, configuring notifications, linking widgets together, etc.

{% content-ref url="/pages/-MCzCxyJ8pdMOwkFGnSq" %}
[How-To Guides](/user-guide/knowledge-base/how-to-guides.md)
{% endcontent-ref %}

Each of the two sections contains different subsections that cover different functionality and different segments of Autoshares Trader (the back office, the web app, the mobile apps, etc.).

{% hint style="info" %}
If you don't find a solution to your problem or your use-case is not covered in the how-to guides, feel free to contact our support team at <support@etnasoft.com>
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://api-documentation.autoshares.dev/user-guide/knowledge-base.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.