Submit Feedback

Submit feedback from a particular user

Overview

This POST endpoint enables you to submit user feedback into Autoshares Trader's support ticket management system. In addition to a regular text message that users usually provide, our service can also receive five attachments with a cumulative size lower than or equal to 50 megabytes.

There are four required parameters that must be provided in the request:

1. Et-App-Key (header). This is the unique key of your app that identifies your app when communicating with our service. Contact your administrator to get this key.

2. Authorization (header). This is the authorization token from the very first token request.

3. API version (path). Unless necessary, leave it at "1.0".

4. model (body). This is a JSON dictionary that contains information about the new user feedback.

{
  "BuildVersion": "iOS 1.7",
  "Comment": "Can't seem to load the charts to perform trades",
  "Contacts": "[email protected]",
  "Subject": "Malfunctioning charts",
  "ImagesToUpload": [
    {
      "Name": "screenshot1",
      "Data": "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",
      "Type": "png"
    }
  ]
}

where:

Parameter	Description
BuildVersion	This is the information about the user's environment.
Comment	This is the message that the user provided in their feedback.
Contacts	This is the user's contact information.
Subject	This is the feedback's subject line.
ImagesToUpload	This is an array of files that can be attached to the feedback.
Name	This is the name of the attached file.
Data	This is the attached file in the Base64 format. When a user attaches a particular file, convert it to a Base64 string and then insert it into this field.
Type	This is the extension of the attached file.

All parameters must be provided in the body JSON; otherwise the new user feedback will be improperly submitted.

Here's the final template for this API request:

PUT apiURL/v1.0/feedbacks

Response

In response to this API request, you'll receive a JSON file with the detailed information about the new user feedback (usually it's identical to the request body):

{
    "BuildVersion": "iOS 1.7",
    "Comment": "Can't seem to load the charts to perform trades",
    "Contacts": "[email protected]",
    "Subject": "Malfunctioning charts",
    "ImagesToUpload": [
        {
            "Name": "screenshot1",
            "Data": 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",
            "Type": "png"
        }
    ]
}

Common Mistakes

Here are some of the common mistakes that developers make when attempting to submit new user feedback.

Failing to Specify the Et-App-Key Parameter

If you specify the wrong Et-App-Key parameter or fail to include it in the header altogether, you'll get the following error:

{
    "error": "Application key is not defined or does not exist"
}

Incorrectly Specifying the Request Body

Another common mistake when attempting to submit new user feedback for a particular security is incorrectly structuring the request body. It's critical that you follow the template provided above and specify all of the required parameters. Especially ensure that the attachments are provided in the Base64 format. Otherwise you'll receive the 500 status code and the following error message:

{
    "message": "An error occurred while processing your request",
    "error": "Unexpected server error"
}

The following article covers the syntax for this API request in detail.